T-Mobile Says Data on 37M Customers Stolen

January 20, 2023by Frank Bajak, Associated Press
T-Mobile Says Data on 37M Customers Stolen
The T-Mobile logo is seen on a storefront, Oct. 14, 2022, in Boston. (AP Photo/Michael Dwyer, File)

BOSTON (AP) — The U.S. wireless carrier T-Mobile said Thursday that an unidentified malicious intruder breached its network in late November and stole data on 37 million customers, including addresses, phone numbers and dates of birth.

T-Mobile said in a filing with the U.S. Securities and Exchange Commission that the breach was discovered Jan. 5. It said the data exposed to theft — based on its investigation to date — did not include passwords or PINs, bank account or credit card information, Social Security numbers or other government IDs.

“Our investigation is still ongoing, but the malicious activity appears to be fully contained at this time,” T-Mobile said, with no evidence the intruder was able to breach the company’s network. It said the data was first accessed on or around Nov. 25.

T-Mobile said it has notified law enforcement and federal agencies, which it did not name. It did not immediately respond to an e-mail seeking comment.


The company has been hacked multiple times in recent years. In its filing, T-Mobile said it did not expect the latest breach to have material impact on its operations. But a senior analyst for Moody’s Investors Service, Neil Mack, said in a statement that the breach raises questions about management’s cyber governance and could alienate customers and attract scrutiny by the Federal Communications Commission and other regulators.


“While these cybersecurity breaches may not be systemic in nature, their frequency of occurrence at T-Mobile is an alarming outlier relative to telecom peers,” Mack said.

In July, T-Mobile agreed to pay $350 million to customers who filed a class action lawsuit after the company disclosed in August 2021 that personal data including Social Security numbers and driver’s license info had been stolen. Nearly 80 million U.S. residents were affected.

It also said at the time that it would spend $150 million through 2023 to fortify its data security and other technologies.


Prior to the August 2021 intrusion, the company disclosed breaches in January 2021, November 2019 and August 2018 in which customer information was accessed.

T-Mobile, based in Bellevue, Washington, became one of the country’s largest cellphone service carriers in 2020 after buying rival Sprint. It reported having more than 102 million customers after the merger.

A+
a-

In The News

Health

Voting

Telecom

T-Mobile Says Data on 37M Customers Stolen

BOSTON (AP) — The U.S. wireless carrier T-Mobile said Thursday that an unidentified malicious intruder breached its network in late... Read More

BOSTON (AP) — The U.S. wireless carrier T-Mobile said Thursday that an unidentified malicious intruder breached its network in late November and stole data on 37 million customers, including addresses, phone numbers and dates of birth. T-Mobile said in a filing with the U.S. Securities and... Read More

Poor, Less White Areas Get Worst Internet Deals

A couple of years into the pandemic, Shirley Neville had finally had enough of her shoddy internet service. “It was... Read More

A couple of years into the pandemic, Shirley Neville had finally had enough of her shoddy internet service. “It was just a headache,” said Neville, who lives in a middle-class neighborhood in New Orleans whose residents are almost all Black or Latino. “When I was getting... Read More

October 5, 2022
by Dan McCue
Companies Face Removal From Key Database for Skirting Anti-Robocall Rules

WASHINGTON — Seven voice service providers face removal from a key database managed by the Federal Trade Commission if they... Read More

WASHINGTON — Seven voice service providers face removal from a key database managed by the Federal Trade Commission if they fail to demonstrate they’re taking concrete steps to comply with the agency’s anti-robocall rules. The first-of-their-kind FCC Enforcement Bureau orders give the companies until Oct. 18... Read More

September 29, 2022
by Madeline Hughes
First Woman Selected to Lead UN’s Telecom Agency

BUCHAREST, Romania — An American was chosen to be the first woman to lead the United Nations’ telecommunications agency, the... Read More

BUCHAREST, Romania — An American was chosen to be the first woman to lead the United Nations’ telecommunications agency, the International Telecommunication Union, in its 157-year history after an overwhelming vote Thursday in Romania. Doreen Bogdan-Martin, the new secretary general of the agency, received 139 votes... Read More

September 28, 2022
by Madeline Hughes
FCC Rule Change Poised to Help Deaf Inmates

WASHINGTON — The Federal Communications Commission is looking at ways to help deaf incarcerated people connect better with their families... Read More

WASHINGTON — The Federal Communications Commission is looking at ways to help deaf incarcerated people connect better with their families through improved telecommunications services, including video chatting, in prisons and jails throughout the country. “Incarcerated people face considerable barriers to stay in touch with their loved... Read More

September 21, 2022
by Madeline Hughes
FCC Cracks Down on Chinese Companies Posing National Security Threat

WASHINGTON — The Federal Communications Commission formally added Pacific Networks Corp. and its wholly owned subsidiary ComNet and China Unicom... Read More

WASHINGTON — The Federal Communications Commission formally added Pacific Networks Corp. and its wholly owned subsidiary ComNet and China Unicom (Americas) Operations Limited to its list of companies whose telecom equipment and service pose a national security threat. The commission along with national security agencies created... Read More

News From The Well
scroll top