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VA Unveils Video Series to Help Vets File Disability Claims Online
November 7, 2019 by Dan McCue
WASHINGTON – The U.S. Department of Veterans Affairs has rolled out a new video tutorial aimed at helping veterans file disability compensation benefits claims online.
The tutorial tells veterans how they can learn about and apply for benefits earned using the online claims tool the department released earlier this year.
Utilizing a development process that incorporates user testing and human-centered design principles, the tool gives veterans more control over claims submission and represents an innovative leap forward in VA services.
“The Disability Compensation Benefits Claim tool lessens the administrative and paperwork burden for Veterans, and shortens the processing timeline for benefits claims,” said VA Secretary Robert Wilkie.
“This innovative tool, along with the companion tutorial video series, represents VA’s commitment to providing Veterans quality service through digital transformation,” he added.
The five-part video tutorial series is accessible on VA’s Office of Information and Technology YouTube page.
The videos feature:
· An overview of the online tool’s user-friendly platform, and its efficient functionality that streamlines the claims submission process;
· Log-in instructions for starting the process of filing a disability benefits claim, and how Veterans can track existing disability compensation claims;
· Instructions on how the tool automatically checks the Veteran’s record to find out if there is an active intent to file date already pending.Click here for more information about disability compensation.
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