Bringing Innovation Culture to Government Agencies

July 22, 2022 by Madeline Hughes
Bringing Innovation Culture to Government Agencies
Alexis Bonnell of Google.

WASHINGTON — The technology to help improve government functions is at the ready, but there is still a culture shift needed to capture the full capability digitization can bring to the federal government, policy experts discussed Thursday during a virtual event held by the Information Technology and Innovation Foundation.

Eric Egan, an e-government policy fellow for the foundation, spoke about the organizational culture change with Jeneanne Rae, a former executive with Deloitte Digital, and Alexis Bonnell, a Google executive focused on emerging technology for government and a former federal employee.

Rae and Bonnell agreed that culture — whether it’s at a company or within a federal agency — is vital for ensuring technology adds value to the work. The group focused primarily on the IT departments across the government because technology is so deeply ingrained into those departments.

“Technology is the easy part, people are actually the harder part,” Bonnell said.


Over the last decade, they’ve seen the switch to people valuing work and life balances more, as well as the shift to valuing diversity, equity and inclusion in the workplace.

The federal government used to be able to plan 10 to 15 years into the future, but there’s since been a switch in the federal government where “change is going to happen faster,” Bonnell said. 

There’s been real-time legislating to more adequately address health crises like the pandemic, as well as longer-term issues such as climate change and equity, and because of that systems tend to get stale quicker, she said.

Leaders should be “really understanding, ‘I need to plan for change, I need to build that into how I lead and look forward,’” Bonnell said.

It’s what people in Silicon Valley and the tech industry have been doing for decades, working to learn from others and bring new ideas to the table at their own companies, Rae said.

Looking and learning from others is important “so they didn’t have to recreate the wheel,” she said.


And that does not come quickly in the federal government where people are very often put into specific roles, and specific technical roles in the IT departments to help with particular systems, Bonnell said. Instead, there needs to be a more open curiosity fostered across the government to help people adapt better to using new technology..

If there isn’t that curiosity and ability to learn, some people might take that technology as a threat, Bonnell warned.

“Sometimes the best form of expertise is to be one that’s curating the new idea or making space for the new approach,” she said.

And that comes with a “beautiful humility” needed to learn something new, Bonnell added.

Change and curiosity also give the ability for leaders to say “it’s okay for us to fail,” in order to try new things, Egan said.

And that curiosity doesn’t have to mean taking huge risks, but instead calculated ones that can help build confidence to expand technology, Bonnell said.

She gave the example of an unemployment insurance company working with Google during the pandemic. The company was overwhelmed with the massive spike in claims, so they wanted to add some sort of artificial intelligence to help customers when they couldn’t hire people fast enough to help, Bonnell said.

The company knew it didn’t have employees working in the overnight hours when many people were attempting to call and make claims, she said. So, the company implemented an overnight AI answering system that responded to frequently asked questions because they felt that would be better than no response, she said.

And it worked and it gave them the confidence to look into other technologies, she concluded.


Madeline can be reached at [email protected] or @ByMaddieHughes

 

A+
a-

In The News

Health

Voting

Technology

March 17, 2023
by Kate Michael
Experts Say Language Models Like GPT-4 Will Change How We Work

WASHINGTON — GPT-4 has just been released, and the fact that this technology can do many things humans can —... Read More

WASHINGTON — GPT-4 has just been released, and the fact that this technology can do many things humans can — like produce natural-sounding text, process images and even solve problems — has workers worried.  Some companies and individuals are embracing the potential of new technologies, but... Read More

March 2, 2023
by Dan McCue
Treasury Has Dispensed Nearly $5B for Broadband Expansion

WASHINGTON — The Treasury Department has awarded nearly $5 billion from the Capital Projects Fund to pay for broadband expansion... Read More

WASHINGTON — The Treasury Department has awarded nearly $5 billion from the Capital Projects Fund to pay for broadband expansion projects in 33 states, and expects to bestow the remaining $5 billion by the end of the year, the program’s director said on Wednesday. Speaking at... Read More

February 28, 2023
by Dan McCue
Commerce Dept. Rolls Out First CHIPS Funding

WASHINGTON — The Commerce Department on Tuesday announced the availability of the first tranche of a total $50 billion in... Read More

WASHINGTON — The Commerce Department on Tuesday announced the availability of the first tranche of a total $50 billion in funding intended to grow and revitalize the nation’s homegrown semiconductor industry. The first funding opportunity seeks applications for projects to construct, expand or modernize commercial facilities... Read More

February 27, 2023
by Dan McCue
DOE to Invest $48M to Promote Grid Resiliency

WASHINGTON — The U.S. Department of Energy is making $48 million available for projects aimed at enabling utilities to more... Read More

WASHINGTON — The U.S. Department of Energy is making $48 million available for projects aimed at enabling utilities to more effectively control power fluctuation in the nation’s electric grid. The program is called “ULTRAFAST,” an acronym for the much more cumbersome, “Unlocking Lasting Transformative Resiliency Advances... Read More

February 24, 2023
by Tom Ramstack
Justice Dept. Wants Google Punished for Allegedly Hiding Antitrust Evidence

WASHINGTON — The Justice Department is asking a federal court to punish Google for what it says is an effort... Read More

WASHINGTON — The Justice Department is asking a federal court to punish Google for what it says is an effort to hide evidence of antitrust violations. A Justice Department motion revealed Thursday says Google automatically deleted employee chats after 24 hours. Government investigators have been searching... Read More

Microsoft Makes Case for Activision Merger Amid EU Scrutiny

BRUSSELS (AP) — Microsoft's Xbox video game division on Tuesday announced new partnerships with Nintendo and chipmaker Nvidia as it... Read More

BRUSSELS (AP) — Microsoft's Xbox video game division on Tuesday announced new partnerships with Nintendo and chipmaker Nvidia as it tries to persuade European regulators to approve its planned $68.7 billion takeover of game publishing giant Activision Blizzard. A key audience for the announcements were the... Read More

News From The Well
scroll top