It Is Time We Come Together to Put Patients First

April 2, 2019by Russell Harris MD, MMM, CPE, FACEP, Executive Vice President, Envision Healthcare
Physician Tammy Tran, who works in R-Health's primary-care clinic at Clemens Food Group in Hatfield, examining patient Sheldon Jones.

Envision Healthcare is a national physician-led organization of clinical professionals who work alongside hospitals, health systems and insurance companies. A leading national provider of emergency medicine services across the United States, Envision’s emergency medicine and hospital medicine clinicians treated more than 19.7 million emergency department visits in 2018.  

The system that determines how and what patients are billed after receiving medical care is inherently flawed. It is a process that is obscure and convoluted, and as a result, patients may face surprise gaps in coverage for emergency health care services they receive. As the doctors who are dedicated to the health and well being of our patients above all else, we know that operating within the current system is unsustainable.

As the leading national provider of facility-based physician services, including emergency medicine services, anesthesia, inpatient hospitalist medicine and radiology, it is particularly disheartening to watch as these dedicated physicians and clinicians are vilified for surprise gaps in health insurance coverage.

No patient seeking quality healthcare should fear financial distress due to surprise gaps in insurance coverage. However, with an overly complex and inherently flawed healthcare reimbursement system, both patients and doctors are often left in the dark. There are a number of driving forces behind this issue. Providers have a social contract to treat all patients, regardless of their ability to pay, in emergent situations. Patients enrolled in high deductible health plans are unaware of potential financial consequences that come along with those plans. As the doctors and clinicians, many times we see patients in emergent settings for a condition that escalated because they delayed seeking care. Too often patients are forced to place financial considerations ahead of their care. The inevitable delays result in higher acuity, more expensive cases.

As health care providers, our priority is always our patients. That is why we believe it is critical the healthcare community must come together to establish a simple, fair and equitable billing process that does not put the patient in the middle.

Doctors, insurance companies and policymakers have a responsibility to unite to be part of a solution that protects patients from surprise gaps in coverage. This complex problem requires a multifaceted solution, and all members of the healthcare community must be equally committed to coming to a resolution. That is why we are eager to work with insurance companies and legislators in a productive and fair manner to ensure that our patients are not saddled with unexpected bills.

Solutions to Address the Critical Issue of Surprise Gaps in Insurance Coverage

  1. Limit patient responsibility to only their in-network cost sharing rates. The cost sharing amount must include deductibles.
  1. Ensure that any federal legislation applies to ERISA plans.
  1. Use an alternative dispute resolution process to determine reimbursement. An alternative dispute resolution process should be established for circumstances where the minimum payment standard is insufficient. When determining the appropriate reimbursement arbitrators should be required to consult rates available through an independent, objective, third-party database. Additionally, this process must apply to both ERISA and fully insured plans.
  1. Prevent retroactive denials for emergency care based on final diagnosis.
  1. Establish network adequacy standards with strong oversight and enforcement to prevent overly narrow provider networks. The standards must include, but not limited to, adequate ratio of specialty physicians to patients, as well as geographic and driving distance standards and maximum wait times.

These are commonsense steps we can take to address this critical issue facing so many Americans. Combined, these solutions would give patients the freedom to access emergency care without the worry of unanticipated medical bills.

On our end, Envision has spent years shining a bright light on an increasingly dysfunctional system and offering productive solutions to better serve all constituents with patients always being the top priority. Over the past year, we have led the charge in shaping solutions and boldly announced our strategic commitment to a comprehensive in-network strategy.

In 2017, Envision migrated nearly $500 million of out-of-network revenue to in-network status. For 2018, we targeted the migration of another $250 million of out-of-network revenue. Now, more than 90 percent of Envision’s work is in-network, and that number will continue to grow.

As doctors, the health and well-being of our patients are at the core of everything we do — both clinically and in regard to our business practices. It is time Congress took bold action, with everyone at the table, to fix the current system by removing the patient from the middle.

In addition to his duties at Envision Healthcare, Dr. Russell H. Harris is the Vice Chief of the Department of Emergency Medicine at Our Lady of Lourdes Medical Center in Camden, NJ, a position he has held for more than 20 years. He serves on the emergency medicine faculty of Thomas Jefferson University and is a frequent lecturer to residency programs. Harris is a past president of the New Jersey Chapter of the American College of Emergency Physicians (ACEP). He also served on ACEP’s EMTALA Task Force and in 2008 was recognized as a leader in governmental advocacy and Hero of Emergency Medicine. Harris received his master’s of Medical Management degree from Tulane University and is active in the American College of Physician Executives (ACPE). He has published more than 20 publications in medical journals and textbooks. Harris served a two year term as the health policy fellow assigned to the New Jersey State Senate Health Committee. He is a retired captain of the US Navy, having received two Navy Achievement Medals. Harris is currently serving on the Governor of Pennsylvania’s Advisory Health Board.

 

Opinions

Checking China’s Diplomatic Piracy in the South China Sea
Foreign Affairs
Checking China’s Diplomatic Piracy in the South China Sea
September 18, 2020
by Craig Singleton

China appears keen to bring piracy back as an instrument of foreign policy, but the days of eye patches and wooden legs are long gone. Instead, Beijing’s most effective raiding parties prefer business suits and briefcases, thus allowing them to ransack and plunder under the guise... Read More

The VA Needs to Follow the FDA’s Guidance on Smoking Alternatives
Opinions
The VA Needs to Follow the FDA’s Guidance on Smoking Alternatives

According to Iraq and Afghanistan Veterans of America’s (IAVA) annual member survey 34% of veterans use tobacco products versus 13.7% of their civilian counterparts (2018 data). Smoking cigarettes is detrimental to a person’s health, and quitting is the best path forward. For veterans, who use tobacco... Read More

Gen Z and Millennials are Unequivocally Resurging #MeToo
Opinions
Gen Z and Millennials are Unequivocally Resurging #MeToo

The #MeToo movement that started in 2017 is still very much alive and thriving in 2020, and with good reason. A recent report from Buzzfeed News shockingly revealed 36 former employees of the Ellen Show encountered harassment and sexual assault from top staff. DeGeneres’ former executive... Read More

Why an Anti-Trust Safe Harbor Is the Answer the News Business Needs
Opinions
Why an Anti-Trust Safe Harbor Is the Answer the News Business Needs

News consumption is growing exponentially, but for the past decade, the revenue to news publishers has been on a decline. This is, in large part, because of the unbalanced relationship between news publishers and tech platforms. But that relationship could be changing thanks to the bipartisan introduction... Read More

Moving Forward Together in the Face of a Global Pandemic
Opinions
Moving Forward Together in the Face of a Global Pandemic

This global pandemic knows no borders and has no regard for politics. Like Americans who have come together to take steps to bend the curve, our elected officials have also come together swiftly and in a bipartisan manner to provide much-needed federal assistance to the millions... Read More

COVID-19 Is About to Make Our Affordable Housing Crisis Much Worse. Here’s One Way to Help Stem the Tide
Opinions
COVID-19 Is About to Make Our Affordable Housing Crisis Much Worse. Here’s One Way to Help Stem the Tide

Even before the COVID-19 pandemic created a global economic downturn, the U.S. faced a mounting affordable housing crisis. In March, the National Low Income Housing Coalition estimated that the U.S. needs at least 7 million more affordable units to sufficiently house extremely low-income Americans. With more than 30... Read More

News From The Well
scroll top